Thank You For Your Business – Customer Appreciation Tips

Each year we enter a season of giving and thankfulness as it winds down.  One of the things that come out of this is a sort of season of customer appreciation.  The challenge in this attitude is finding the best way to show our appreciation without coming off too sappy.  We want to thank our customers and build loyalty, not overwhelm them with more selling. To Brand or Not To Brand The first decision to make with this customer appreciation “gifts” …

Keeping The Agile Development Approach Flexible and Increasing Velocity

The Agile development approach is a hot topic and has been for a while.  Although it is adopted in a lot of shops and well-documented, there are still some issues with it.  The way we implement the Agile approach can defeat the purpose of a flexible model that allows a high velocity of production.  That assumes you have enough resources to effectively do more than one thing at a time.  However, there are some ways to adjust your scrums and …

Exploring Your Tool and Application Options

In the last few years, I have often found myself researching application options and tools a customer is interested in.  This usually starts with a suggested tool or two that they like (or have a few specific dislikes).  Then I am asked to see what is available that is similar but better.  The fruits of those little projects are a good start for this article and will likely surprise you. A Target-Rich Environment The first thing that jumps out at me …