Preparing for a Security Audit

The topic of security comes up a lot in IT circles. We see headlines every day about breaches and fear that our company could be next. Ok, that may not be exactly our response. However, hackers are real and a threat to every business that is online. That makes the idea of a security audit attractive to many managers and business owners. They want to be comfortable with where they stand and any associated risks. This may even be a …

Thank You For Your Business – Customer Appreciation Tips

Each year we enter a season of giving and thankfulness as it winds down.  One of the things that come out of this is a sort of season of customer appreciation.  The challenge in this attitude is finding the best way to show our appreciation without coming off too sappy.  We want to thank our customers and build loyalty, not overwhelm them with more selling. To Brand or Not To Brand The first decision to make with this customer appreciation “gifts” …

Setting Expectations and Project Success – Three Easy Steps for Improvement

We all can use more ways to achieve project success or at least increase its likelihood.  Of course, there are many steps we can take in this effort.  However, few provide the impact of setting expectations and managing them throughout the process.  Here are some ways to help you do precisely that in your next project. Concrete Over Vision The most significant variance in expectations in my experience comes down to vision.  The end product you envision is not what your …