Recent events have me thinking about the pros and cons of when to fire a client. It is often a difficult decision to make and even more complicated than accepting a contract or customer. The challenge in accepting a customer includes questions such as whether you can take on the additional work or the profitability of the work. Once you land a customer, you are used to that revenue and level of work. Yes, even if that work includes headaches. …
I am not a fan of fixed bid projects in general. That distaste is such that I have turned some down in the past. However, sometimes we need to step into one of these arrangements. It is worth considering the actions we need to take to keep such projects fair to all parties. Here are some lessons I have learned from personal experience and from others that have entered into these agreements. The successes and failures are excellent teachers for …
Each year we enter a season of giving and thankfulness as it winds down. One of the things that come out of this is a sort of season of customer appreciation. The challenge in this attitude is finding the best way to show our appreciation without coming off too sappy. We want to thank our customers and build loyalty, not overwhelm them with more selling. To Brand or Not To Brand The first decision to make with this customer appreciation “gifts” …
