Thank You For Your Business – Customer Appreciation Tips

Each year we enter a season of giving and thankfulness as it winds down.  One of the things that come out of this is a sort of season of customer appreciation.  The challenge in this attitude is finding the best way to show our appreciation without coming off too sappy.  We want to thank our customers and build loyalty, not overwhelm them with more selling. To Brand or Not To Brand The first decision to make with this customer appreciation “gifts” …

Setting Expectations and Project Success – Three Easy Steps for Improvement

We all can use more ways to achieve project success or at least increase its likelihood.  Of course, there are many steps we can take in this effort.  However, few provide the impact of setting expectations and managing them throughout the process.  Here are some ways to help you do precisely that in your next project. Concrete Over Vision The most significant variance in expectations in my experience comes down to vision.  The end product you envision is not what your …

Incremental vs. All-in Change and Enhancement Strategies

Sooner or later we have to consider how to change our systems.  This situation can come from growth in business, changes in technology (or requirements), or systems that have aged poorly.  When we reach the point of deciding on a move we often have to decide on the incremental vs. all-in approach to achieve our goal.  There are times when one choice or the other is obvious.  However, I have found that we almost always have both of these options available.  …